FAQ

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For your convenience, our most common customer questions are answered right here.

Q: Why does my Polaris get stuck longer than 3 minutes on my ladder, including corners, or on other obstacles?
A: Your Polaris 280 cleaner needs to operate at a minimum number of wheel revolutions per minute. The optimal range is between 28-34 RPM. It is easy to check the RPM by bringing the cleaner to the edge of the pool, keeping it submerged. Turn it so the single side wheel is up, making sure you hold on to the sweep hose so you will not get wet. Mark the single wheel or place a leaf or twig under the tire as a starting point; count the revolutions of the marked wheel for exactly one minute, beginning after the Polaris has completed a back-up cycle (back-up jet off).

If your wheel RPM are in the correct range, make sure your back-up valve is cycling. Hold the back-up valve out of the water and watch the back-up jet to make sure it turns on and off. This jet should be off longer than it is on. Finally, check your thrust jet located on the back of your cleaner; it should be in a straight back position. If all the above items check out okay, then it may be necessary to install a ladder guard kit (part #G-21) to keep your Polaris from getting stuck on the ladder.

Q: Why does the Polaris’ sweep hose spray water out of the pool?
A: There are three things that can cause your Polaris to spray water out of the pool. First, your sweep hose scrubber may be worn or missing. You can replace it by purchasing part #9-100-3105. Secondly, your sweep hose could be operating too fast. The sweep hose should be moving in a gentle sweeping motion. You can adjust the motion of your sweep hose by turning the adjustment screw until it slows down to a gentle sweeping motion. Finally, it might be necessary to add a sweep hose weight (part #B-2) to keep your hose from spraying water.

Q: Why doesn’t my Polaris clean the entire pool?
A: Your Polaris needs to be adjusted properly so that it can clean your entire pool. One of the most important variables is that your wheel RPM is between 28-34. It is easy to check the RPM by bringing the cleaner to the edge of the pool keeping it submerged. Turn it so the single side wheel is up (make sure you hold on to the sweep hose so you will not get wet). Mark the single wheel or place a leaf or twig under the tire as a starting point; count the revolutions of the marked wheel for exactly one minute, beginning after the Polaris has completed a back-up cycle (back-up jet off). Also, verify that the thrust jet is in the straight back position.

If your Polaris still is not covering the entire pool you will need to make sure your feed hose is cut properly. The clear hose should be cut to the greatest depth of your pool and the entire feed hose (1 clear and 2 white sections) should reach within 6” of the farthest point of the pool. If your hose needs to be cut, please refer to your owner’s manual for detailed instructions. Next you will need to check float placement. The clear hose should have one float behind the back-up valve and another float upstream 2-3 feet (toward the pool wall). On the 2 white hoses the floats should be no less than 1-1/2 feet and no more than 3 feet apart. Hook your cleaner up to the wall and turn on your filter pump and booster pump and check to make sure all of the wheels are turning.

Q: Why doesn’t my Polaris climb the walls?
A: For optimum climbing your cleaner needs to have the following adjustment: The wheel RPM need to be between 28-34. It is easy to check the RPM by bringing the cleaner to the edge of the pool keeping it submerged. Turn it so the single side wheel is up (make sure you hold on to the sweep hose so you will not get wet). Mark the single wheel or place a leaf or twig under the tire as a starting point; count the revolutions of the marked wheel for exactly one minute, beginning after the Polaris has completed a back-up cycle (back-up jet off). Also, the thrust jet should be at 12:00; head float should be pushed to within one inch of the feed mast; and the idler wheel needs to be driving the back wheel. If the idler is not doing this, push down on it to dislodge any sand or dirt.

Q: How do I keep my sweep hose from getting sucked into the vacuum tube?
A: The sweep hose should be moving in a gentle sweeping motion. You can adjust its motion by turning the adjustment screw until it slows down to a gentle sweeping motion. Also, verify that your sweep hose scrubber is not blocking the opening at the end of the sweep hose. If it is, move the scrubber so that it will not block this opening.

Q: Why does my Polaris run on its side?
A: If your bag is full of debris it may affect how your cleaner operates. Make sure you empty the filter bag regularly. Check for water in the head float by removing it from the cleaner and shaking it. If there is water in the float, replace it (part #A-20). Finally, make sure your hose floats are floating and are spaced properly on the feed hose. The clear hose should have one float behind the back-up valve and another float upstream 2-3 feet (toward the pool wall). Then on the 2 white hoses the floats should be no less than 1-1/2 feet and no more than 3 feet apart.

Q: Why does my feed hose tangle or tie itself in knots?
A: To prevent your Polaris 280 from tying itself up in knots, you will need to check the wheel RPM. The optimal range is between 28-34 RPM. It is easy to check the RPM by bringing the cleaner to the edge of the pool keeping it submerged. Turn it so the single side wheel is up (make sure you hold on to the sweep hose so you will not get wet). Mark the single wheel or place a leaf or twig under the tire as a starting point; count the revolutions of the marked wheel for exactly one minute, beginning after the Polaris has completed a back-up cycle (back-up jet off). Also, the hose length and float placement needs to be correct. The clear hose should be cut to the greatest depth of your pool and the entire feed hose (1 clear and 2 white sections) should reach within 6” of the farthest point of the pool. If your hose needs to be cut, please refer to your owner’s manual for detailed instructions.

Next you will need to check float placement. The clear hose should have one float behind the back-up valve and another float upstream 2-3 feet (toward the pool wall). On the 2 white hoses the floats should be no less than 1-1/2 feet and no more than 3 feet apart. Once you have verified that the hose and floats are properly cut and placed, you will need to make sure your back-up valve is cycling. Hold the back-up valve out of the water and watch the back-up jet to make sure it turns on and turns off. This jet should be off longer than it is on. Finally, the swivels that connect the hose to the cleaner and the hose sections to one each other, need to turn freely and the flow arrows must be pointing toward the cleaner.

Q: Why does the Polaris seem to float around the pool, not staying on the bottom?
A: Make sure your back-up valve is cycling. Hold the back-up valve out of the water and watch the back-up jet to make sure it turns on and off. This jet should be off longer than it is on. Next, the spacing of the floats will need to be checked. The clear hose should have one float behind the back-up valve and another float upstream 2-3 feet (toward the pool wall). On the 2 white hoses the floats should be no less than 1-1/2 feet and no more than 3 feet apart.

Finally, your Polaris cleaner requires a minimum number of wheel revolutions per minute. The optimal range is between 28-34 RPM. It is easy to check the RPM by bringing the cleaner to the edge of the pool keeping it submerged, turn it so the single side wheel is up (make sure you hold on to the sweep hose so you will not get wet). Mark the single wheel with a leaf or twig for a starting point; count the revolutions of the marked wheel for exactly one minute, beginning after the Polaris has completed a back-up cycle (back-up jet off).

Q: Why does the Polaris move slowly?
A: First, make sure your filter pump is operating then turn on your booster pump, either manually or by a time clock. Your Polaris 280 cleaner requires a minimum number of wheel revolutions per minute. The optimal range is between 28-34 RPM. It is easy to check the RPM by bringing the cleaner to the edge of the pool keeping it submerged. Turn it so the single side wheel is up (make sure you hold on to the sweep hose so you will not get wet). Mark the single wheel or place a leaf or twig under the tire as a starting point; count the revolutions of the marked wheel for exactly one minute, beginning after the Polaris has completed a back-up cycle (back-up jet off).

If your wheel RPM is in the correct range, you will need to check the filter screen in the quick disconnect (wall fitting) and your filter basket for debris and rinse if necessary. Finally, check to see if the feed hose is leaking any water from the hose nuts (part #D15) or swivels (part #D20) that connect the sections together. If a leak has occurred tighten the hose nuts or replace one or both of these parts.

Q: Why does the feed hose keep disconnecting from the Universal Wall Fitting?
A: The quick disconnect must be installed correctly in the pool wall (Universal Wall Fitting). As you insert the QD into the UWF you will turn the quick disconnect clockwise until it stops and then gently pull back locking it in place. If either of the pegs that lock the QD into the UWF are damaged or broken, you will need to replace the UWF (part #6-500-00).

Q: Why does the feed hose keep disconnecting at the swivels?
A: The hose nuts on your feed hose should be positioned on the swivel so that the smaller end of the nut is facing the swivel; if the nuts are installed backwards, then you cannot tighten them enough to keep the hose sections connected to one another under pressure. Back the nut down onto the hose and tighten until you cannot turn any further.